AI video company Synthesia has introduced Roleplay Sessions, a workplace training tool that allows employees to practise conversations with interactive AI avatars. The avatars respond in real time, ask questions, challenge the employee and provide personalised coaching against skills defined by the organisation.
Key facts
- Roleplay Sessions can simulate sales discussions, customer complaints, management conversations and other workplace scenarios.
- Organisations can customise the scenario, the avatar’s role and the skills being assessed.
- Employees receive an overall score and a breakdown of their performance against a defined assessment rubric.
- Managers can review employee progress and identify areas where additional coaching may be required.
- Synthesia says the tool initially supports English, German, Spanish and French, with additional languages planned.
Our take
AI roleplay may provide employees with a useful way to practise difficult conversations privately and repeatedly, without requiring a manager or trainer to participate in every session. It also demonstrates how generative AI is moving beyond creating training content and into assessing how employees perform. Organisations should be careful about how recordings, transcripts and scores are used. AI-generated assessments may favour particular speaking styles or behaviours and should not be treated as objective measures of performance. Employees should understand what information is collected, who can access it and whether it may be used in employment decisions.
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